International Software Rollout Management

A medium-sized manufacturing company with 1,500 global employees sought to implement software for the onsite collection of technical application data across 15 international entities. The project aimed to standardize undocumented processes and create a unified system for application engineers while improving data quality and fostering global alignment.

Overview

  • Medium-sized manufacturing company in the coating industry
  • Employees: 1,500 globally
  • Project duration: 14 months
  • Core team: 4 people and +20 Key User
  • People Affected: Application technicians across 15 international entities

The challenge

The client faced diverse stakeholder needs, unstandardized processes, and technical complexities in a global rollout context. Ensuring seamless adoption required robust governance, comprehensive training, and alignment across all entities.

Our approach

Our team developed a comprehensive strategy to support the client throughout this critical software implementation:

  • Strategic Project Governance: Established a clear structure with risk management, reporting, and seamless coordination across 15 countries.
  • Global Rollout Management: Aligned national and international efforts, ensuring timely delivery and capacity planning.
  • Comprehensive Training and Engagement: Designed and delivered tailored training sessions while fostering stakeholder buy-in through effective communication.
  • Future-Ready Implementation: Developed blueprints for scalable rollouts and aligned projects with existing systems for seamless integration.

Our added value

Through our comprehensive approach, we delivered significant value to the client:

  • Enhanced Data Quality: The new system ensured accurate and reliable technical data collection.
  • Global Consistency: Unified international operations under a single, standardized system.
  • Sustainable Outcomes: Empowered the client with replicable rollout methodologies for future initiatives.
  • Cultural Shift: Fostered a data-driven culture, enhancing decision-making across the organization.

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